These are standard starting points for Vietnam land services. Final terms depend on dates, hotels, cruises, flights, group size, booking window and supplier conditions.
Hotels, cruises, boats, trains, domestic flights and special-access suppliers may set their own deposits, cancellation fees and release dates. VGO flags these during quote confirmation.
These are not a substitute for final supplier-confirmed terms, but they show how VGO normally structures bookings.
| Item | Starting position |
|---|---|
| First response | Within 24 working hours for first comments, questions or quote timing. |
| Deposit | Typically required to confirm services. Amount depends on request type and supplier requirements. |
| Balance | Usually due before arrival, with timing confirmed by booking window and supplier conditions. |
| Cancellation | Staged by date before arrival, plus any non-refundable supplier costs. |
| FOC | Not automatic. Depends on group size, margin, rooming and supplier policies. |
| Insurance | Travelers should hold comprehensive travel insurance. VGO does not provide insurance. |
| Quote validity | Set per quote. Hotel, cruise and flight availability can change. |
Cruises, domestic flights, trains, peak-season hotels and special access may require stricter deposits, earlier payment or tighter cancellation terms. VGO will flag this before final confirmation.
Release dates and deposits can vary by season and property.
Ticketing rules can make some costs non-refundable once issued.
Some hosts, venues and experiences may have their own terms or capacity limits.
Email group size, dates, hotel level and route. VGO can advise which terms are likely to matter before confirmation.
