Brief flow

What happens after a Vietnam group brief arrives.

A useful first response should reduce uncertainty, not create sales noise. We read the brief as a working file: what is already fixed, what needs judgment, and what should not be priced until the assumptions are clear.

The working sequence

Most briefs arrive with a mix of fixed points and open questions. We separate the two before pricing, so the quote does not become a list of hidden assumptions.

1

Read the brief

Market, group size, dates, duration, comfort level, budget pressure, must-see places, and whether the client has already seen a proposal.

2

Review the route

Arrival recovery, hotel moves, road days, domestic flights, meals, weather exposure, guide intensity, and whether the route is carrying too much.

3

Clarify assumptions

Rooming, hotel standard, meal style, guide language, porterage, domestic flights, early check-in, special visits, optional items, and payment route.

4

Structure the quote

The quote should show what is included, what is optional, what is supplier-dependent, and what needs confirmation before client presentation.

5

Prepare handover

The same assumptions later become supplier notes, guide briefing, arrival flow, meal plan, and office control points.

What makes a brief workable

The brief does not need to be perfect. It needs enough context for us to judge route, price, and delivery risk before the proposal hardens.

Commercial context

Source market, client ownership boundary, budget sensitivity, net or commissionable preference, desired response timing, and whether the client has already seen numbers.

Route context

Current draft, must-see places, preferred duration, arrival and departure cities, domestic-flight tolerance, pace, and any non-negotiable inclusions.

Group context

Age range, group size, mobility, meal expectations, rooming pattern, guide language, special interests, and anything likely to affect duty of care.

Next step

Send the brief before the quote becomes hard to change.

Share the route, group profile, source market, dates, and budget level. We can flag whether the structure is realistic before the client-facing quote is locked.

Commercial file

Partner working terms

Review how quote versions, currency assumptions, inclusions and exclusions, revisions, client boundaries, and operating handover are kept clear before confirmation.