Partner working terms

Keep the commercial file and client relationship clear.

These are the working assumptions we normally clarify with travel partners before a Vietnam group program is priced, revised, confirmed, and handed over to the operating team.

Channel protection

The client relationship belongs to the partner.

For B2B programs, the travel agent or tour operator owns the client relationship. VGO does not contact the end client directly unless this is agreed as part of the working process. Proposal materials, pricing assumptions, itinerary details, supplier notes, and program examples are treated as partner-confidential unless the partner gives permission to use them publicly.

This is not an SEO promise. It is a working boundary. It matters because specialist leisure groups often come through trust-based networks: alumni offices, associations, cultural institutions, clubs, senior groups, faith communities, and private client circles. The ground operator should strengthen that relationship, not compete with it.

How quotation works

We usually quote against a defined operating version of the route. If the program is still open, we separate confirmed items from assumptions so the partner can see what may affect price, timing, or supplier availability.

Operating version

The route, hotel level, group size, rooming, meal plan, guide language, domestic transport, and special visits are kept in one working version before pricing.

Visible assumptions

Items that are optional, supplier-dependent, client-paid, or awaiting confirmation are marked clearly rather than absorbed into a single number.

Quote validity

Validity depends on hotels, transport, domestic flights, special access, travel dates, and supplier deadlines. Where a deadline matters, we flag it.

Commercial points we clarify early

The goal is not to make the process heavy. It is to prevent a quote from becoming a promise before the commercial and operating conditions are clear.

Currency and payment routeDepending on the partner market and file structure, payment assumptions can be prepared in USD, CAD, GBP, AUD, or EUR while local operating costs and inclusions remain visible.
Inclusions and exclusionsIncluded services, optional items, client-paid items, reconfirmation items, tipping, single supplement, early check-in, porterage, and domestic flights are separated before proposal use.
Revision controlRevisions are tracked against the current operating version. If a change affects cost, pacing, supplier availability, or client-facing copy, we flag it.
Partner-client boundaryWe normally work behind the partner unless another structure is agreed. Branding, client-facing documents, direct contact, and communication flow are confirmed before operation.
Supplier confirmationHotels, transport, guides, meals, boats, special access, and local hosts may each have different confirmation windows. We keep those windows visible.
Operating handoverBefore the group operates, the file moves from quote logic to service notes: arrival details, rooming, guide brief, supplier confirmations, emergency contact path, and day-by-day control points.
Channel protection

We know when to stay in the background.

For B2B partners, the client relationship belongs to the agent or tour operator. VGO does not contact end clients directly unless agreed, and we do not use partner itineraries, pricing, or program details publicly without permission.

Communication

Who speaks to the client

We can communicate only with your team, or support client-facing documents under agreed boundaries when that is useful.

Confidentiality

Proposal details stay protected

Routes, pricing assumptions, program notes, and supplier comments are treated as partner file material, not public marketing copy.

Operation

Ground role stays clear

Once the group travels, escalation paths, guide communication, and guest-facing roles are agreed so the partner is not bypassed.

Documents we can support

The exact format depends on the partner and file stage, but these are the documents that usually make a Vietnam group file easier to sell, revise, and operate.

Route review note

A short review of pacing, arrival flow, hotel-change pressure, routing logic, sensitive content, and points that should be decided before pricing.

Quote assumption table

A working table that separates included services, optional items, supplier-dependent items, and commercial variables.

Operating handover notes

Arrival details, guide profile, rooming, dietary notes, supplier confirmations, emergency contact path, and day-by-day service notes.

Client-facing support copy

Where useful, we can help keep the Vietnam section commercially clean without taking over the partner's client relationship.

Working boundaries

Clear boundaries make the partnership easier to manage once the client starts asking detailed questions.

Better fit

We are a better fit when the partner values route judgment, quote clarity, and operating control, not only the lowest net rate.

Usually not the right fit

Highly commoditized seat-in-coach files, last-minute price shopping, or routes fixed only by rate comparison are usually less suitable.

Before confirmation

We normally need the operating route, travel dates, group size, rooming assumptions, hotel level, arrival details, payment path, and any client-facing sensitivities.

Next step

Send the route before the commercial file hardens.

We can review the route, mark the assumptions, and help separate what is ready for quoting from what still needs a decision.