Before confirmation, VGO clarifies the quote format, currency, validity, inclusions, payment method and schedule, cancellation conditions, communication boundary and trip handover.
For B2B journeys, the travel advisor or tour operator owns the client relationship. VGO does not market to, solicit or contact the end client directly unless this is agreed as part of the working process. Proposal materials, pricing, itineraries and supplier notes remain partner-confidential.
This boundary applies before, during and after travel. Client communication, document branding and emergency contact points are agreed before the file moves into operation.
The commercial format is agreed before the proposal is prepared, so the advisor knows how the file will be sold and paid.
VGO can provide a net ground rate for advisor markup or a commissionable quote where agreed.
Initial response within one business day. Standard custom files normally take 2–4 business days once the key details are complete.
Quote currency, exchange assumptions, bank charges and payment method and schedule are confirmed before the proposal is treated as final.
Hotel, transport, flight and special-access deadlines are stated where they affect price or availability.
The exact terms depend on the file, but the following items are not left implicit.
Hotels, room category, meals, guides, vehicles, boats, visits, domestic transport, porterage, early check-in and optional items are separated clearly.
Deposit schedule, final payment, bank route, non-refundable supplier costs and cancellation conditions are confirmed in the quote or contract.
Route changes, hotel upgrades, rooming changes, group-size movement and supplier re-costing are versioned so the partner can see what changed.
The advisor decides whether VGO remains fully behind the scenes or joins selected operational calls under an agreed boundary.
For B2B partners, the client relationship belongs to the agent or tour operator. VGO does not contact end clients directly unless agreed, and we do not use partner itineraries, pricing, or journey details publicly without permission.
We can communicate only with your team, or support client documents under agreed boundaries when that is useful.
Routes, pricing assumptions, journey notes, and supplier comments are treated as partner file material, not public marketing copy.
Once the group travels, escalation paths, guide communication, and guest-facing roles are agreed so the partner is not bypassed.
The exact format depends on the partner and file stage, but these are the documents that usually make a Vietnam group file easier to sell, revise, and operate.
A short review of pacing, arrival flow, hotel-change pressure, routing logic, sensitive content, and points that should be decided before pricing.
A working table that separates included services, optional items, supplier-dependent items, and commercial variables.
Arrival details, guide profile, rooming, dietary notes, supplier confirmations, emergency contact path, and day-by-day service notes.
Where useful, we can help keep the Vietnam section commercially clean without taking over the partner's client relationship.
Clear boundaries make the partnership easier to manage once the client starts asking detailed questions.
We are a better fit when the partner values route judgment, quote clarity, and operating control, not only the lowest net rate.
Highly commoditized seat-in-coach files, last-minute price shopping, or routes fixed only by rate comparison are usually less suitable.
We normally need the operating route, travel dates, group size, rooming assumptions, hotel level, arrival details, payment path, and any client sensitivities.
We can review the route, mark the assumptions, and help separate what is ready for quoting from what still needs a decision.